Hi, I have a HD wireless camera sku 2MPW1 with firmware 1.0.42 which I bought from you. Is there any newer firmware for it?

Problem I am having is the video is cutting out after 10 minutes and then comes back online for awhile and then off again. I can ping it when video goes out so it does not appear to be a connectivity issue. I can also login to camera through web browser and watch that it losses video and I still have access to the controls showing me it’s ip address, etc and if I wait 10 minutes or reboot it from the controls the video will come back.

Tech Support commented ago
    Tech Support

    There is no other firmware. You have the latest version. To assist you better, please provide answers to the following:

    What resolution are you streaming when this is happening?

    How far is the camera from the access point or wifi router?

    Tech Support edited answer ago

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